Hassle-Free Returns at BUYLUXX
At BUYLUXX, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward returns policy to ensure your peace of mind.

Return Policy
We accept returns on most items within 14 days of receiving your order. To be eligible for a return, the item must be:

• Unworn, undamaged, and in its original condition.
• Returned in the original packaging with all tags attached.
• Accompanied by proof of purchase (order confirmation or receipt).

How to Initiate a Return
To begin the return process, please contact our customer service team at contato@cidadesabermais.com.br within 14 days of receiving your order. Once we receive your request, we will provide you with instructions on how to return the item.

Return Shipping Costs

• The customer is responsible for return shipping costs unless the product is defective or damaged.
• We recommend using a trackable shipping service to ensure the safe return of your items. BUYLUXX is not responsible for items lost during return shipping.

Refunds and Processing Time
Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed to your original payment method within 7-10 business days.

• Please note that original shipping fees are non-refundable unless the product is defective or an error was made by BUYLUXX.
• If your return is not accepted (e.g., items not in original condition or outside the return window), we will notify you, and the item may be returned at your expense.

Exchanges
If you wish to exchange an item for a different size or color, we recommend returning the original item and placing a new order for the preferred item. Please contact our customer service team for assistance.

Thank you for shopping with BUYLUXX. We are committed to ensuring your complete satisfaction with every purchase, and our easy return process is just one of the ways we achieve that.